VIP SERVICE SCHOOL
We are all managers. No matter what your position is in life or in your career you have a certain amount of managing that must be incorporated into your daily activities. You manage your time, your energy, your money, your resources and your choices, at least you should, BUT DO YOU? How many of us actual manage as opposed to neglect, ignore, miss-manage or abdicate all of our responsibilities, allowing someone else to dictate how things are run or wait for chance to take control.
Very few of us are experienced in management, let alone trained in managing ourselves or others or understand the complex nature of management and the different styles that can be used. For many the subject of management is a tricky one, where we profess to be good managers but struggle to maintain control or believe we are in control but are actually guilty of gross miss-management. Managing others is complicated, difficult and subject to the many ever-changing natures of the human being but before we even touch this subject we need to understand how to manage ourselves.
If you are unable to manage your own life, there is no way you can manage others. Being responsible for making decisions and managing others is more than just telling other people what to do and when to do it. It is about knowing what the objectives are, understanding how to achieve them and getting people “on board” and motivated to work towards those goals. In order to achieve this you need to understand the personalities, quirks, character issues and emotional ups and downs of others.
This starts with looking at how you manage yourself as a means to learning how to manage your team. Looking at your own energy levels throughout the day, your body clock and when you are functioning clearly. When do you do your best work? What is your routine and what knocks you out of sorts. Do you set goals for yourself? Do you manage to achieve your personal goals and how do you react when you are unable to reach them? Do you need to reward yourself when you achieve a goal and how do you do this? Understanding your own unique approach to achieving goals will help you understand the reality that we are not all the same; our body clocks are different, our personal objectives are different, how we react and our inner reward system is personal to each individual.
People do not naturally want to be told what to do, be held accountable for their actions or pushed to perform to a certain level. We are unique and complex so what works for one person may not work for the next.
As a manager or team leader your objective is to lead a productive team who work well together, operate as one cohesive unit and are focused on the same goal. You want the work to get done and your team to be happy. Knowing more about yourself as a manager, your management style, where your strengths lie and the conditions you work best in will help you to become better at bringing the best out of your team. If you understand how your management style is received by your team it is possible to keep motivation high and your team loyal.
By Hazel Anderson – VIP SERVICE SCHOOL