Dutch superyacht builder Feadship forms globally operating company called Feadship Refit & Services
Dutch superyacht builder Feadship has announced the formation of a globally operating company called Feadship Refit & Services, which will be responsible for implementing Feadship’s new customer support strategy referred to as ‘My Feadship’.
Combining all the services previously offered by the individual Feadship yards, the My Feadship programme is arranged around three pillars: Feadship Rebuild (major refits in the Netherlands), the Feadship Services Network (a partnership with four leading yards in the Med and US) and the Feadship Authentication Certificate (quality standard for new builds and existing Feadships).
The new company has been established to protect the pedigree of the Feadship fleet and meet the growing demands for Feadship expertise among clients keen to protect the unique DNA of their Feadship. The refit, repair, service and after-sales activities have traditionally been in the hands of teams from the three Feadship yards in the Netherlands (Aalsmeer, Kaag and Makkum) and the refit design and engineering operations run by Feadship De Voogt Naval Architects. Feadship Refit & Services combines all these activities and will also incorporate the fourth Feadship yard in Amsterdam when it opens in May 2019.
“The setting up of this new company reflects our commitment to all Feadship owners who wish to safeguard their yacht’s Feadship brand status,” explains Pier Posthuma de Boer, director of Feadship Refit & Services. “We are offering a full suite of services that guarantee a Feadship’s essence is maintained throughout her life.
”There are distinctive benefits in terms of quality and resale value of having a Feadship maintained and, when desired, refitted or rebuilt by Feadship. We will also oversee all after-sales activities, providing a premium service worldwide regardless of which yard built the Feadship. An annual support package offering training for the crew is also available.”
Should it not be possible logistically to sail a Feadship to the Netherlands, or when refit activities are not invasive enough to justify the trip, owners can turn to the new Feadship Services Network. This will also be the first port of call for Feadship-approved maintenance, repair and warranty work.
“This reorganisation of Feadship activities carried out in yards abroad means captains will know where to go for annual service and maintenance activities,” says Posthuma de Boer.
The Feadship yards have long been sending out teams to supervise warranty and repair activities elsewhere, and this support has also been extended to refits in recent years. The new setup will be a more structural arrangement with four Feadship network partners – Amico & Co in Italy, Monaco Marine in France, MB92 in Spain and Rybovich in the US.